At Functional Foods, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to help. Our Return Policy outlines how you can return items, the conditions for returns, and the process for obtaining a refund or exchange.
Return Eligibility
You are eligible for a return if:
- Product Condition: The item is unopened, unused, and in its original packaging. We cannot accept returns on products that have been opened or used.
- Time Frame: Returns must be initiated within 30 days of receiving the product. After 30 days, we cannot offer a refund or exchange.
- Proof of Purchase: You must have a receipt or proof of purchase for the return to be processed.
Non-returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened supplements or consumable products
- Gift cards
- Clearance or final sale items
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our customer service team at [email protected] or call us at +1 (972) 228-6336. Provide your order number and the reason for the return.
- Return Authorization: Our team will provide you with a return authorization number (RAN) and instructions for sending back the product. Please note, products returned without prior authorization may not be accepted.
- Ship the Product Back: Once you have the return authorization, securely package the product and ship it back to us at the following address: 4329 Hope Street, Dallas, Texas 75232, United States.
Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
Refunds and Exchanges
Refunds: Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days. You will be notified by email once your refund has been processed.
Exchanges: If you prefer to exchange the product for another item, we can assist with this, subject to product availability. The exchange will be processed after we receive the returned item.
Shipping Costs
Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective products or wrong items sent). In such cases, we will provide a prepaid return label.
Original Shipping Costs: Original shipping charges are non-refundable, and any applicable shipping fees for returned items will be deducted from the refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the product and the packaging. We will provide you with instructions for returning the damaged item and issuing a full refund or exchange.